Certified Hospitality Manager (CHM) Practice Exam

Which situation does not necessitate a face-to-face meeting?

1. Discussing a new marketing strategy

2. A change in parking policy

3. Annual performance reviews

4. Team brainstorming sessions

The correct answer is: A change in parking policy

A change in parking policy typically involves straightforward communication that can be effectively conveyed through electronic means, such as email or a company-wide announcement. This situation generally does not require the nuances of in-person interaction since the information being shared is clear and less likely to provoke complex discussions or require immediate feedback. On the other hand, discussing a new marketing strategy, conducting annual performance reviews, and holding team brainstorming sessions often involve more elaborate dialogue, emotional sensitivity, and collaborative input, which benefit greatly from face-to-face meetings. These situations allow for deeper engagement, immediate clarification of ideas, and the ability to read non-verbal cues, which enhances understanding and can lead to more successful outcomes.