Certified Hospitality Manager (CHM) Practice Exam

When is it suitable for a manager to delegate a task to an employee?

1. When the employee has time to spare

2. When the employee has the skills to complete the task well

3. When the task is trivial

4. When the manager is out of the office

The correct answer is: When the employee has the skills to complete the task well

Delegating tasks effectively is crucial for a manager's productivity and the development of their team. The selection of the correct answer highlights the importance of ensuring that the employee has the necessary skills to complete the task well. When a manager delegates a task to an employee who possesses the right skills, several positive outcomes are likely. First, the quality of the completed task is enhanced, as the employee can utilize their expertise and knowledge. Furthermore, this delegation fosters trust and confidence, thereby empowering the employee and encouraging professional growth. It allows managers to focus on higher-level responsibilities, knowing that the delegated task will be handled competently. Delegating based solely on an employee having spare time does not guarantee that they can effectively perform the task. Assigning trivial tasks might undermine the value of delegation and could lead to dissatisfaction. Additionally, delegating tasks when a manager is out of the office does not consider the employee's capabilities or the appropriateness of the task for delegation. It's the manager’s responsibility to ensure that any delegated work is entrusted to someone equipped to handle it successfully.