Certified Hospitality Manager (CHM) Practice Exam

What should be included when delegating a task to an employee?

1. Assign the task without providing any information

2. Explain the task and provide minimal recognition

3. Explain the task, empower the employee, and give recognition

4. Only provide the timeline for completion

The correct answer is: Explain the task, empower the employee, and give recognition

When delegating a task to an employee, it is essential to explain the task, empower the employee, and provide recognition. This comprehensive approach ensures that the employee understands what is expected of them and feels confident in their ability to complete the task. Providing a clear explanation of the task helps to eliminate any ambiguity regarding objectives and desired outcomes. Empowering the employee involves granting them the authority and autonomy to make decisions related to the task, fostering a sense of ownership and responsibility. This empowerment can enhance motivation and innovation, as employees often perform better when they feel trusted and valued. Additionally, recognition plays a crucial role in the delegation process. Acknowledging an employee's skills and contributions not only boosts morale but also reinforces their commitment to the task and the organization. By combining these elements, a manager not only increases the likelihood of successful task completion but also strengthens the working relationship and promotes a positive team environment. This approach contrasts sharply with other methods, such as simply assigning a task without any guidance, which can lead to confusion and disengagement. Providing minimal recognition or information, or focusing solely on the timeline without supporting the employee's understanding and confidence, can result in a lack of motivation and lower quality of work. Therefore, the most effective method involves thorough