Certified Hospitality Manager (CHM) Practice Exam

What is one of the outcomes of effective organizational communication?

1. Reduced employee satisfaction

2. Increased turnover rates

3. Enhanced team collaboration

4. Decreased productivity

The correct answer is: Enhanced team collaboration

Enhanced team collaboration is a key outcome of effective organizational communication because it fosters a clear understanding of goals, encourages open dialogue, and promotes trust among team members. When communication flows effectively within an organization, employees are more likely to share ideas, provide feedback, and work together toward common objectives. This collaborative environment boosts creativity and innovation, allowing teams to leverage each member's strengths, ultimately leading to better problem-solving and more successful project outcomes. In contrast, reduced employee satisfaction, increased turnover rates, and decreased productivity are often consequences of poor communication within an organization. Ineffective communication can lead to misunderstandings, frustration, and a lack of alignment among team members, affecting their morale and ability to work together efficiently. Thus, strong organizational communication directly contributes to a culture of collaboration, enhancing overall team performance.