Certified Hospitality Manager (CHM) Practice Exam

What is a potential result of ineffective communication within an organization?

1. Improved teamwork and collaboration

2. Increased employee engagement

3. Higher absenteeism rates

4. Lower operational costs

The correct answer is: Higher absenteeism rates

Ineffective communication within an organization can lead to confusion, misunderstandings, and a lack of clarity among employees. When communication breaks down, employees may feel disconnected from their roles or the company’s goals, which can result in a lack of motivation and an increased likelihood of them taking time off. This is reflected in higher absenteeism rates as employees may feel overwhelmed or disengaged. Furthermore, when the flow of information is poor, employees might not be aware of important updates or policies, which can contribute to feelings of frustration and disengagement, leading them to take absence from work more frequently. In contrast, improved teamwork and collaboration, higher employee engagement, and lower operational costs are generally outcomes of effective communication, where information is clearly shared, and all team members are aligned towards common goals.